customer service training

Customer Service: How to communicate effectively with your customers

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Customer Service: How to communicate effectively with your customers

No matter what line of business you are in, effective communication is fundamental to delivering great customer service. The words you use have a major impact on your customers and on how they respond. Choosing […]

Customer Service: How do you treat your customers?

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Many businesses boast about their standards of customer service and how they will ‘go the extra mile’ for their customers. These sentiments are fine and commendable. However, the reality can be somewhat different. How often have you been on the receiving end of customer […]