Management & HR Courses

Managers, supervisors and team leaders play a crucial part in getting things done in your business. It is important that they are equipped with the right skills and know how to lead, motivate and get the best possible performance from their teams.

In many organisations the HR function is devolved and line managers have to get involved in selection interviews, disciplinary hearings etc.

Management & HR
All managers need to have an awareness of employment rights, equality legislation and how it impacts on the day to day management of people. Making the wrong decisions can be costly in both human and financial terms.

There is no doubt that managers learn a great deal through experience. However, this is no substitute for structured off the job training with the focus on practical skills and techniques to implement back in the workplace.

Whether your managers operate as first-line supervisors, or at a higher level, whether they are newly appointed or experienced, our management training courses will help them to be more effective.

Newleaf Associates delivers in-house tailored and bespoke courses in Scotland and in N. Ireland. We can travel to other UK cities accessible by rail or air from Edinburgh.


Click on the links below to see some management course overviews

Essential Skills for Managers

Course Overview


Delivering excellent customer service is essential to the success and indeed the survival of all types of organisation. This highly practical one day course will provide the skills and techniques enabling employees to rise to the challenges of meeting customer needs and expectations. It will also provide a forum for discussing customer service issues and identifying ideas for improving the quality of customer service delivery in your business.

Who should attend

New or recently appointed managers who need help with rising to the challenges of their role. Also established managers who wish to refresh their skills and learn new techniques.

Course Objectives

By the end of the course participants will be able to:

  • Outline the role, skills and challenges associated with being a manager
  • Assess their leadership style and achieve the right balance
  • Implement motivation strategies to match the needs of individuals
  • Communicate effectively for different purposes and in a variety of situations
  • Deal with performance issues constructively and with increased confidence
  • Carry out coaching sessions and provide performance enhancing feedback

Course Content

  • Exploring the role and responsibilities of being a manager
  • Making the transition into a management role and meeting expectations
  • Analysing leadership styles along with potential effects on the team
  • Achieving a balance between the needs of the task, team and individuals
  • Understanding factors that motivate people and awareness of differences
  • Creating the right conditions for high motivation
  • Avoiding de-motivational tactics
  • Delegation – why it’s not easy and how to do it effectively
  • Overview of essential communication skills and common pitfalls to avoid
  • Reasons for performance issues and approaches to dealing with them
  • The value of feedback and different types of feedback
  • Practice at giving constructive feedback using the EEC model
  • Preparing and carrying out a coaching session with a team member
  • Personal development goals and action notes

Course Reviews

Trainer extremely knowledgeable – felt confident asking any query and obtaining valuable feedback. Thank you for a very informative two days.
Excellent knowledge and good explanations.
SO, Fife Council
Very good delivery. Good balance of theory and participation and kept interest at all times.
SM, Margaret Blackwood Housing Association
Excellent delivery and course materials. Some useful new ideas on coaching and giving feedback.
CD, Sterling Furniture
Excellent delivery. Good, simple and effective introduction to management principles.
SS, Fife Coast & Countryside Trust
Very good knowledge, delivery and clarity. Practical exercise very useful.
MR, Moredun Research
Topics structured and delivered in a varied and interesting way and team interaction exercises were stimulating and thought provoking.
RC, First Scottish

Download Course Overview

Download Course Overview

People Management Skills
Supervisory Skills
Team Building
Chairing Meetings
Coaching Skills for Managers
Performance Appraisals
Recruitment and Selection


See our range of Communication & Personal Development courses. Many of these courses are relevant to managers. We can put together a package of management development training based around identified needs.

Contact Us to discuss your management training needs.