Customer Service: How to deal with customer complaints

Customer Service: How to deal with customer complaints

Perhaps you spend a great deal of time and effort on striving to deliver great customer service. But despite your best efforts you still get complaints. Don’t be disheartened if you receive a complaint – it can […]

Time Management: How to manage your time better

Time Management: How to manage your time better

How often have you said something like: ‘I don’t have time to do………..’  ‘If only I had more time I would…….’ ‘There just aren’t enough hours in the day……’  Have you ever stopped to think about time […]

Customer Service: How to communicate effectively with your customers

Customer Service: How to communicate effectively with your customers

No matter what line of business you are in, effective communication is fundamental to delivering great customer service. The words you use have a major impact on your customers and on how they respond. Choosing […]

Customer Service: How do you treat your customers?

Many businesses boast about their standards of customer service and how they will ‘go the extra mile’ for their customers. These sentiments are fine and commendable. However, the reality can be somewhat different. How often have you been on the receiving end of customer […]

Presentation Tips 10: How to make a team presentation

Making a presentation can feel like a lonely task as you stand up and face your audience. Whether you sink or swim all depends on your performance – and of course that depends on how well prepared you are. There are times when you […]

Presentation Tips 9: How to deal with audience questions

Most presentations end with time for questions from the audience. This is something that can strike fear into the heart of the presenter, for at least two reasons. The first is the prospect of being met with a stony silence when you ask, ‘Does […]

Presentation Tips 8: How to use visual aids

No doubt you’ve heard the saying ‘a picture is worth a thousand words’ – but it has to be the right picture selected for a particular purpose. Visual aids can be a great way to enhance your presentation – so long as you use […]

Presentation Tips 7: How to use your voice effectively

When you give a presentation your first goal should be to capture and hold the attention of your audience. Everyone must be able to hear and easily follow what you are saying. Fortunately you have one very valuable and versatile tool at your disposal […]

Presentation Tips 6: How to make a great first impression

All eyes are on you when you stand up to deliver a presentation – and first impressions matter a great deal. Your audience will make judgments about you within seconds and those judgments will be based on what they see. Do you look professional […]

Presentation Tips 5: How to structure a presentation

Most people find it more difficult to take in and remember information that they are listening to rather than reading for themselves. One of the ways you can help your audience follow what you are saying is to create a clear structure for your […]