customer service course

Customer Service: How to deal with customer complaints

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Customer Service: How to deal with customer complaints

Perhaps you spend a great deal of time and effort on striving to deliver great customer service. But despite your best efforts you still get complaints. Don’t be disheartened if you receive a complaint – it can […]

Customer Service: How do you treat your customers?

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Many businesses boast about their standards of customer service and how they will ‘go the extra mile’ for their customers. These sentiments are fine and commendable. However, the reality can be somewhat different. How often have you been on the receiving end of customer […]