Communication & Personal Development Courses

Personal Development training covers a broad spectrum of skills including how to communicate effectively; how to build relationships and influence others; how to deal with difficult people; how to manage your time; how to make presentations; how to write effectively; how to speed read etc.

The difference between an average performer and a great performer at work is often down to the so-called ‘soft skills’ and not just about technical competence.

Communication & Personal Development
Our courses will build confidence in communicating and dealing with people and boost productivity when carrying out tasks such as reading, writing and taking notes. Most courses are delivered over a single day. All courses are informal and interactive with the emphasis on building confidence and learning new skills to use back in the workplace.

Newleaf Associates delivers in-house tailored and bespoke courses in Scotland and in N. Ireland. We can travel to other UK cities accessible by rail or air from Edinburgh.



Click on the links below to see individual course overviews

Assertiveness and Confidence Building

Course Overview

training providerAssertiveness is about clear, open, confident communication that maintains mutual respect and leads to positive outcomes for individuals and the organisation. Assertive behaviour does not come naturally to many people, but with the right insights and guidance anyone can learn to be assertive. This practical one day course allows participants to focus on their own situations and to learn skills and techniques that they can implement right away.

Who should attend

Anyone at any level who wants to develop a more assertive communication style (e.g. speaking up and not being passive; not reacting aggressively) and be able to deal more effectively and confidently in different situations with various people.

Course Objectives

By the end of the course participants will be able to:

  • Define different behaviour types and recognise them in self and others, along with their effects
  • Identify situations where they find it difficult to be assertive and to understand why this is and what to do about it
  • Demonstrate and practise a range of assertiveness techniques including how to say ‘No’; how to make requests; how to respond to criticism or put downs; how to deal with aggression
  • Plan their next steps in developing confidence and assertive behaviour

Course Content

  • Defining assertiveness – what it is and what it is not
  • Benefits of assertiveness to individuals and the organisation
  • Self-assertiveness questionnaire on assertiveness
  • Internal beliefs and why assertiveness is not easy
  • Rights and responsibilities
  • Confidence – what it is and where it comes from
  • Boosting self-esteem and confidence through assertiveness
  • Recognising different behaviour styles and their effects on self and others
  • Assertive words or phrases, body language and tone of voice
  • How to make requests or state your views clearly and make yourself heard
  • Responding to different styles and focusing on positive outcomes
  • Tips for disagreeing in a positive way and avoiding aggression
  • Different ways of Saying ‘No’ and not feeling guilty
  • Responding to criticism and put downs
  • Dealing constructively with aggression and conflict
  • Using a structured approach to giving feedback about unwelcome behaviour
  • Practical exercises working in groups and pairs to develop skills
  • Personal action notes

Course Reviews

Excellent delivery. The course was all relevant to me.
PW, Hanover Housing Association
Well put across and lots of relevant scenarios. Relaxed atmosphere aided participation.
NL, Hanover Housing Association
I enjoyed the whole day and Margaret made it easy to understand and follow.
FA, Hanover Housing Association
Interesting content and able to practise skills..
LD, Scottish Society for Autism
Plenty of discussion and learnt things I can use in my daily life.
LR, Fife Carers

Download Course Overview

Download Course Overview

Business Writing
Communication and Interpersonal Skills
Dealing with Difficult People
Effective Meetings
Influencing and Negotiating Skills
Presentation Skills
Report Writing
Speed Reading
Speed Writing
Time Management


If you are looking for personal development training for an individual, have a look at our Open Courses and One to One Coaching.

Contact us to discuss your Communication & Personal Development Training needs.