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Customer Service: How to deal with customer complaints

Customer Service: How to deal with customer complaints

By Margaret Johnston|Categories: Customer Service|Tags: customer satisfaction, customer service course, customer service skills, customer service training, delivering customer service, good customer service, how to deal with customer complaints, how to win back unhappy customers, skills for handling customer complaints, solving customer complaints, steps to dealing with complaints|0 Comments

Customer Service: How to deal with customer complaints

Perhaps you spend a great deal of time and effort on striving to deliver great customer service. But despite your best efforts you still get complaints. Don’t be disheartened if you receive a complaint – it can […]

Customer Service: How to communicate effectively with your customers

By Margaret Johnston|Categories: Customer Service|Tags: communicating with customers, communication skills, courses in customer service, customer care, customer service, customer service skills, customer service training, effective communication, positive words, understanding your customers, use of language|1 Comment

Customer Service: How to communicate effectively with your customers

No matter what line of business you are in, effective communication is fundamental to delivering great customer service. The words you use have a major impact on your customers and on how they respond. Choosing […]

Customer Service: How do you treat your customers?

By Margaret Johnston|Categories: Customer Service|Tags: customer experience, customer satisfaction, customer service course, customer service on the telephone, customer service skills, customer service training, delivering customer service, excellent customer service, face to face customer service, go the extra mile for customers, good customer service, how to improve customer service|0 Comments

Many businesses boast about their standards of customer service and how they will ‘go the extra mile’ for their customers. These sentiments are fine and commendable. However, the reality can be somewhat different. How often have you been on the receiving end of customer […]